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Hello! 👋 How can we help?

Find the most frequently asked questions. And if you don't find an answer, ask us!

How to ensure a safe delivery?

When adding your shipping information, enter your full name. Avoid entering only part of your first or last name, such as A. Dupont instead of Adelin…

Published on 4 September 2022 Written by Anne-Laure Compain

Is my order well protected for transport?

Yes, your order is protected in a double-layer cardboard box by wood or paper crimp and thick, shock-resistant protective paper. The crimping prevent…

Published on 4 September 2022 Written by Anne-Laure Compain

Delivery times, prices and countries

The delivery time will depend on the destination, as well as the price. For countries outside the European Union, it is possible that customs fees …

Published on 4 September 2022 Written by Anne-Laure Compain

How do I track my package?

Once your package is ready and dropped off at the carrier, you receive an email with a tracking number. You can then follow the delivery steps on thi…

Published on 4 September 2022 Written by Anne-Laure Compain

I want to change my delivery address, what do I do?

If you want to change your delivery address, you must inform us by email at hello@kuksa.shop. You must do this within 12 hours after placing your ord…

Published on 4 September 2022 Written by Anne-Laure Compain

My package is waiting at customs, what should I do?

For countries outside the European Union, customs fees may apply. They are at your charge and are required by the customs office of the country when …

Published on 4 September 2022 Written by Anne-Laure Compain

I have a problem with my delivery, what can I do?

For any concerns with your delivery (unavailable tracking, late delivery, pending delivery ..), you can contact us at the email address hello@kuksa.s…

Published on 4 September 2022 Written by Anne-Laure Compain

I will not be at home at the time of delivery, how do I get my package back?

All our parcels must be delivered by hand to the recipient against a signature. This means that if you are not present to receive your package, the d…

Published on 4 September 2022 Written by Anne-Laure Compain

I've just received my kuksa, what should I do now?

You've just received your kuksa and we'd like to thank you for your purchase. Before using it, please read the following.

Published on 4 September 2022 Written by Anne-Laure Compain

Can't find the answer to your question?

Ask us your question directly on our contact page by clicking here. You can also send us an email at hello@kuksa.shop. 📩

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