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Find the most frequently asked questions. And if you don't find an answer, ask us!

How to ensure a safe delivery?


When adding your shipping information, enter your full name. Avoid entering only part of your first or last name, such as A. Dupont instead of Adeline Dupont.
Also check your contact information such as your phone number or email address. If this information is not correct, the delivery person will have difficulty reaching you and delivering your package.
Finally, check your address for typos. If you notice after placing your order that your shipping information is not correct, send us a message using the form below with your new information. ⬇️ You must do this within 12 hours of placing your order. After that, your package will be given to the carrier and no modification will be possible.

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